Vulnerabilities

RT is an open source, enterprise-grade issue and ticket tracking system. Versions prior to 5.0.10, 6.0.0 and above, prior to 6.0.3 contain an information disclosure and privilege escalation vulnerability in the REST 2.0 API. A privileged (non-administrative) user can obtain authentication credentials belonging to other users — including users with administrative privileges — and use those credentials to read data as those users via RT's feed endpoints. The same request that exposes the credentials also rotates them, invalidating previously-distributed feed URLs across the instance. This issue has been fixed in versions 5.0.10 and 6.0.3.

Request Tracker is vulnerable to a reflected cross-site scripting (XSS) vulnerability via the "Page" parameter in GET requests. An attacker can craft a URL that, when opened, results in arbitrary JavaScript execution in the victim’s browser. This vulnerability affects versions from 5.0.4 up to 5.0.9 and from 6.0.0 up to 6.0.2.

Best Practical RT (Request Tracker) 4.4 through 4.4.7 and 5.0 through 5.0.7 allows XSS via injection of crafted parameters in a search URL.

Best Practical Request Tracker (RT) before 4.4.7 and 5.x before 5.0.5 allows Information Disclosure via fake or spoofed RT email headers in an email message or a mail-gateway REST API call.

Best Practical Request Tracker (RT) before 4.4.6 and 5.x before 5.0.3 allows XSS via a crafted content type for an attachment.

Best Practical RT for Incident Response (RTIR) before 4.0.3 and 5.x before 5.0.3 allows SSRF via Scripted Action tools.

Best Practical Request Tracker (RT) 4.2 before 4.2.17, 4.4 before 4.4.5, and 5.0 before 5.0.2 allows sensitive information disclosure via a timing attack against lib/RT/REST2/Middleware/Auth.pm.

The email-ingestion feature in Best Practical Request Tracker 4.1.13 through 4.4 allows denial of service by remote attackers via an algorithmic complexity attack on email address parsing.

The dashboard subscription interface in Request Tracker (RT) 4.x before 4.0.25, 4.2.x before 4.2.14, and 4.4.x before 4.4.2 might allow remote authenticated users with certain privileges to execute arbitrary code via a crafted saved search name.