Chatbots Make Terrible Doctors, New Study Finds

Chatbots may be able to pass medical exams, but that doesn’t mean they make good doctors, according to a new, large-scale study of how people get medical advice from large language models. 

The controlled study of 1,298 UK-based participants, published today in Nature Medicine from the Oxford Internet Institute and the Nuffield Department of Primary Care Health Sciences at the University of Oxford, tested whether LLMs could help people identify underlying conditions and suggest useful courses of action, like going to the hospital or seeking treatment. Participants were randomly assigned an LLM — GPT-4o, Llama 3, and Cohere’s Command R+ — or were told to use a source of their choice to “make decisions about a medical scenario as though they had encountered it at home,” according to the study. The scenarios included ailments like “a young man developing a severe headache after a night out with friends for example, to a new mother feeling constantly out of breath and exhausted,” the researchers said.

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