Mailing Tech Support a Bomb
Full article152 words · extracted from schneier.com · click to collapse
I understand his frustration, but this is extreme:
When police asked Cryptopay what could have motivated Salonen to send the company a pipe bomb or, rather, two pipe bombs, which is what investigators found when they picked apart the explosive package the only thing the company could think of was that it had declined his request for a password change.
In August 2017, Salonen, a customer of Cryptopay, emailed their customer services team to ask for a new password. They refused, given that it was against the company’s privacy policy.
A fair point, as it’s never a good idea to send a new password in an email. A password-reset link is safer all round, although it’s not clear if Cryptopay offered this option to Salonen.
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