‘AI Call Center Software’ Is Powering a Scam Call Center
Full article201 words · extracted from 404media.co · click to collapse
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· Jun 11, 2024 at 9:00 AM
Internal data from a scam call center shows it is using Voiso to power its scam operation. Voiso does offer some AI-powered features, although it's unclear if the scammers are using those particular products.
A scam call center is using a legitimate enterprise tool that is designed to streamline the customer service experience, and which includes various AI-powered features such as automatically detecting when a call goes to voicemail, or an “AI Dialer,” according to a cache of internal data from the scam call center obtained by 404 Media.
It is not clear if the scammers are using any of the AI tools specifically, but the data still provides insight into the technology underpinning at least one scam call center, and how a tool designed for legitimate businesses is being exploited by criminals.
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Text extracted automatically; images, tables and formatting may be missing. Original: https://www.404media.co/ai-call-center-software-is-powering-a-scam-call-center/