CISA Urges Service Providers to Provide Transparent Updates During Major IT and OT Outages
CISA and FBI issued guidance urging service providers to deliver timely, transparent communications during major IT and OT outages.
CISA, with the FBI and international partners, released 'Communicating Under Pressure: Best Practices for Service Providers', urging providers to prepare crisis-communication procedures, provide timely status updates during IT/OT outages, and maintain out-of-band communication channels. The guidance warns that disruptions to telecom, cloud, energy, and water services can cascade across critical infrastructure. It aligns with CISA's CI Fortify initiative supporting IT/OT isolation and recovery.
- Pre-establish crisis communication procedures and channels before outages
- Maintain alternative channels like satellite comms and out-of-band messaging
- Avoid speculative attribution claims in initial notifications
- Guidance supports CISA's CI Fortify isolation-and-recovery initiative
- Countries
- United States
From the original article
3 min read at gbhackers.com
The U. S. Cybersecurity and Infrastructure Security Agency (CISA) has released new guidance urging service providers to deliver timely, accurate, and transparent communications during major information technology (IT) and operational technology (OT) outages.
By Divya · gbhackers.com
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