Fake parcel delivery messages steal your card and bank details

Parcel delivery phishing campaigns appear around the world under different courier names. In the United States, the messages commonly impersonate USPS and claim that a package has an invalid address or could not be delivered. Similar messages impersonate Colissimo and Chronopost in France, Correos in Spain, Poste Italiane in Italy, and PostNL in the Netherlands.

The details vary, but the aim is usually the same: to persuade you to visit a fake courier website and provide personal and financial information.

A fake bpost delivery email

A recent campaign targeting customers of the Belgian postal service bpost begins with an email claiming that a package could not be delivered because €4.95 in customs duties has not been paid.

In English, the subject and message read:

Undelivered package—customs duties due (tracking no. 3232116291*******).

Your package could not be delivered on September 9, 2026, because the customs duties (€4.95) have not been paid.

The amount is small enough that recipients may pay without giving it much thought. However, the website does not stop at collecting the supposed fee. It asks for personal information, card details, and banking information.

How the scam works 

The link first passes through a URL-shortening service (hxxps://qr[.]paps[.]jp/1GWsa) before redirecting to a fake bpost site. The campaign used several fake bpost domains, including:

hxxps://bpost[.]be-pakje-ontvangen-nl-recevoir-colis-fr[.]my[.]id/

bpost[.]center, which is the domain shown in the screenshots below.

The page copies bpost’s branding and displays security claims such as “Secure SSL connection,” “256-bit SSL,” “SEPA compliant,” and “Secure payment.” These labels were added by the scammers and do not prove that the page or payment is secure.

We’ve translated the screenshots below from the original Dutch into English.

The first page asks for the recipient’s name, phone number, email address, and age:

That reference to receiving funds does not match the email’s claim that a customs fee must be paid. The next page asks for an IBAN, card number, expiry date, and payment amount:

Then it asks for the real target: full card and bank details. 

The original Dutch version contained another mistake: One of its buttons read “Indian search” instead of “Betaal,” the Dutch word for “Pay.” Mistakes like this can expose a scam, but many phishing pages are built carefully enough that there will be no obvious typo or mistranslation.

Once submitted, card details may be used for fraudulent purchases or sold to other criminals. The personal and banking information may also be used to make later scams more convincing.

How to protect yourself 

• Check delivery claims independently. Open the courier’s official app or type its website address into your browser, then use your tracking number to check the delivery.
• Check the sender and destination. A message may use a courier’s name while coming from an unrelated email address or linking to a different domain.
• Be wary of unexpected fees or refunds. A small payment or promised refund can be used to persuade you to provide much more valuable information.
• Be wary of requests for extensive financial information. A request for an IBAN as well as card details should be treated with suspicion, particularly when it supposedly relates to a small delivery fee.

If you entered your card or banking information on a suspicious site, contact your bank or card provider immediately. Freeze the affected card if your banking app allows it, monitor your accounts for unfamiliar transactions, and change any password you entered on the site.

Malwarebytes tracks and blocks these campaigns as they appear. If you’re unsure about a message, Scam Guard—built into Malwarebytes for Windows, Mac, Android, and iOS—can check it for you. Paste in the message or link, or upload a screenshot, for an instant assessment.

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