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How AI and cybersecurity are reshaping ServiceNow

Analysis argues ServiceNow's $7.75B Armis acquisition and AI-driven consumption pricing are reshaping its ITSM platform amid SaaS market anxiety.

CSO Online examines how AI agents, vibe-coding fears, and a reported 30% share price drop are pressuring ITSM leader ServiceNow, and how the company is pivoting toward consumption-based revenue and cybersecurity. The piece highlights ServiceNow's $7.75 billion cash acquisition of Armis, priced at roughly 23 times the vendor's $340 million annual revenue, as a strategic move to supercharge ITSM workflows with accurate device inventory and orchestration rather than to sell a standalone security product. Experts note this ends Armis's vendor-neutral position, introduces the CISO as a new buyer, and will likely lead to aggressive Armis bundling at contract renewals.

CSO Online · 5d agoIndustry

Three CVSS 10.0 ServiceNow Flaws Could Let Unauthenticated Attackers Execute Code and SQL

ServiceNow patched four AI Platform flaws, including three pre-authentication CVSS 10.0 issues enabling unauthenticated code execution, SQL injection, and privilege escalation.

ServiceNow released patches on August 27, 2026 for four AI Platform flaws: CVE-2026-18885 (code injection in the GraphQL Composite Data API), CVE-2026-18886 (improper access control enabling privilege escalation), and CVE-2026-74820 (SQL injection), all self-rated CVSS 10.0 and exploitable without authentication, plus CVE-2026-6876, an 8.7 sandbox escape. Updates were deployed to hosted instances, but self-hosted customers must patch affected Xanadu, Yokohama, Zurich, and Australia release lines themselves. ServiceNow says it is not aware of exploitation of the new flaws, and no public exploit code existed as of August 28, 2026; separately, Defused reported in-the-wild exploitation of the earlier CVE-2026-6875 (CVSS 9.5), later noting the captured payload matched Searchlight Cyber's PoC.

The Hacker News · 18d agoVulnerability in the wildCVE-2026-18885CVE-2026-18886CVE-2026-74820+2 CVEs

Protecting organizations from AI-assisted executive impersonation and invoice fraud

Microsoft tracked a campaign of over one million AI-crafted CEO-impersonation emails seeking ~$50,000 ACH payments with fabricated ServiceNow invoices.

Between August 3 and 5, Microsoft detected a campaign of more than one million fraud emails, 87.7% of them targeting US enterprise users, sent through multiple third-party email delivery service accounts. The actor impersonated CEOs, CFOs, and presidents of targeted companies, urging accounts payable staff to process an ACH payment of nearly $50,000. Lures layered executive impersonation, lookalike domains, a fabricated ServiceNow 'Annual Subscription' invoice personalized to the recipient, and forged forwarded email threads; Microsoft found no evidence ServiceNow or the referenced executives were compromised. Microsoft observed indicators consistent with generative AI-assisted template creation, while leftover inconsistencies such as missing forwarding headers and mismatched display names gave defenders detection cues.

Microsoft Security Blog · 5d agoPhishing & fraud1

One Attacker Has Scraped Both Salesforce and ServiceNow Portals Since 2025

Reco tracks the City Forum campaign: one Contabo VPS has scraped Salesforce and ServiceNow guest portals across finance, telecom and public sector since March 2025.

Reco researchers identified infrastructure at 158.220.87.79, a Contabo VPS using Go's default net/http user agent, that has harvested records from Salesforce Experience Cloud and ServiceNow customer portals across telecom, financial services, enterprise software and public sector targets for over a year. The tool abuses over-privileged persistent guest users, enumerating Salesforce Aura sites (560,000+ events at one target), probing Lightning Web Runtime via the UI-API across API versions v56.0-v66.0, and hitting the poorly documented ServiceNow Service Portal search endpoint. No named victims or actor attribution yet, and activity is ongoing with rising volume. Defenders are advised to hunt the Go-http-client user agent and specific IP in Salesforce Event Monitoring logs and syslog_transaction on ServiceNow, then tighten guest sharing rules and Knowledge Base read criteria.

The Hacker News · 28d agoThreat actor in the wild1

Hackers Use AI-Assisted CEO Emails to Trick Finance Teams Into Sending $50,000 Payments.

Microsoft tracked a million-message AI-assisted BEC campaign impersonating executives with fake ServiceNow invoices to steal ~$50,000 ACH payments.

Microsoft detected over one million messages in a BEC campaign running August 3-5, using AI-assisted phishing templates, executive impersonation, and fabricated ServiceNow subscription invoices to trick finance teams into authorizing fraudulent ACH payments of roughly $50,000. The US received 87.7% of volume. Attackers used lookalike domains like service-nowinc[.]com registered just days before delivery, with no compromise of ServiceNow itself. Telltale signs included verbose HTML comments, uniform formatting, and inconsistent forwarded-message headers.

GBHackersupdated · 4d agofirst · 5d agoPhishing & fraud in the wild 2 sources

ServiceNow security advisory (AV26-857)

Canada's Cyber Centre relays ServiceNow advisories affecting Xanadu, Yokohama, Zurich and Australia releases, urging administrators to patch.

The Canadian Centre for Cyber Security advisory AV26-857 reports that multiple ServiceNow product lines are affected by vulnerabilities: Xanadu prior to Patch 11 Hot Fix 7a, Yokohama prior to Patch 12 Hot Fix 3b and Patch 13 Hot Fix 4, plus multiple Zurich and Australia versions. Administrators are encouraged to review the linked vendor advisories and apply available updates.

Canadian Centre for Cyber Security · 18d agoAdvisory

How Virginia Tech Connected Pentesting to Its Engineering Workflow

Horizon3.ai customer story details Virginia Tech automating external pentesting via NodeZero's GraphQL API with GitLab and ServiceNow integration for remediation tracking.

Horizon3.ai published a customer story describing how Virginia Tech, whose environment serves more than 38,000 students across hundreds of independent departments and multiple cloud providers, used NodeZero's GraphQL API to automate external pentesting through GitLab. Findings are routed directly into ServiceNow for subnet-owner assignment and remediation tracking, creating a repeatable attack-validation-to-remediation workflow.

Horizon3.ai · 12d agoIndustry1

Microsoft sees some new wrinkles in invoice-scam emails

Microsoft researchers observed a BEC invoice scam sending 1M+ AI-assisted emails impersonating executives and ServiceNow to request ~$50,000 payments.

Microsoft researchers tracked a campaign of more than one million invoice-scam emails launched in early August, with about 88% of targets in the United States. Attackers impersonated top executives and ServiceNow, fabricating forwarded email threads and invoices to convince accounts payable teams to send payments of nearly $50,000. Microsoft found indicators such as extensive HTML comments and highly uniform template construction consistent with AI-assisted campaign development, though it could not independently establish how much content AI generated.

The Record · 4d agoPhishing & fraud

New infosec products of the month: August 2026

August 2026 roundup of security product releases from ServiceNow, Tanium, Snyk, F5, A10, Searchlight Cyber, Intezer, NETSCOUT, Tufin, and Abnormal AI.

Help Net Security's monthly product roundup covers roughly a dozen vendors. Highlights include Snyk's general availability of Evo Continuous Offensive Security with AI-powered pentesting and AI agent red teaming, Searchlight Cyber's PTEM platform combining exposure visibility with attacker intelligence, and A10 and F5 AI gateways to govern enterprise LLM and agent usage. Other updates include Abnormal AI email DLP and phishing training, NETSCOUT outbound DDoS mitigation for service providers, Intezer's native Workflows automation, and Tufin's AI-powered Segmentation Intelligence.

Help Net Security · 19d agoTools

OpenAI Builds ‘Defense Factory’ Where AI Agents Continuously Find and Fix Vulnerabilities

OpenAI unveils a Defense Factory where AI agents continuously discover, validate, and fix vulnerabilities, integrating GitHub, Snyk, Semgrep, Tenable, and ServiceNow.

OpenAI introduced a Defense Factory, an agent-first cybersecurity operation that connects AI agents to developer and security tools via APIs, CLIs, and Model Context Protocol integrations including GitHub, GitLab, Snyk, Semgrep, Tenable, Jira, Linear, and ServiceNow. During an internal security sprint, over 250 people across more than 100 service areas closed 53 urgent or high-priority issues on day one, achieved a 90.6% accepted ownership-assignment rate, and Codex generated all remediation patches with only 0.53% rolled back. Agent-assisted deduplication flagged 37% of findings as duplicates, and runtime validation reproduced 19.5% of findings, cutting the false-positive rate to 0.81%. OpenAI argues defenders must exploit a temporary 'defender's window' using source-code access and frontier models before open-weight models enable autonomous offensive agent fleets.

Cyber Security News · 6d agoTools

Cybersecurity jobs available right now: March 10, 2026

Help Net Security's roundup lists open cybersecurity roles at BioNTech, AIG, ServiceNow and others across Europe, the Middle East and Canada.

A job-board roundup of cybersecurity openings including Associate Director Application Security at BioNTech (Germany), CISO at AIG (Israel), Cloud Security Professional at ServiceNow (Italy), and SOC/GRC, analyst, engineer and data governance roles in the UK, UAE, India, Canada and France. Roles span application security, cloud security, SOC operations, compliance and OT environments. Most listings are marked no longer accepting applications.

Help Net Security · 19d agoIndustry

ThreatsDay: GhostJacking AI Attacks, EtherHiding ClickFix, Cursor CLI Flaw + 17 More Stories

A weekly bulletin aggregating short security updates, including the City-Forum data-theft campaign, a ShipMonk breach, a Cursor CLI flaw, and GhostJacking AI attacks.

The Hacker News ThreatsDay Bulletin bundles roughly 20 short updates across cloud services, AI tools, malware, breaches, and scams. Highlights include the City-Forum campaign pulling data from unauthenticated guest access in Salesforce Experience Cloud and ServiceNow Service Portals since March 2025, and a ShipMonk breach exposing Trezor customer order data for orders in seven countries between May 10 and August 8, 2026. Other items cover a patched Cursor CLI flaw that let cloned repositories run commands before the workspace-trust prompt, Okta's analysis of the Work Panel vishing console used by actors like UNC6671, and GhostJacking AI agent hijacking via a patched Claude Desktop sandbox escape. Meta also launched an on-device WhatsApp Scam Alert machine learning model that keeps message content on the device.

The Hacker News · 28d agoIndustry

CVE-2026-16232: Checkpoint Quantum Security Management auth bypass ...

Attackers exploit Check Point SmartConsole authentication bypass CVE-2026-16232 to take over Quantum Security Management firewall servers; CISA added it to KEV.

CVE-2026-16232 is an authentication bypass (CWE-287) in the SmartConsole login process of Check Point Quantum Security Management, exploitable via an application token. Disclosed July 22, 2026, it was added to CISA's Known Exploited Vulnerabilities catalog the same day with remediation due July 25. Rapid7, Check Point Research and other vendors confirmed exploitation in the wild, and a public PoC was released. A workaround is available, and federal agencies must comply with BOD 26-04 patching guidance.

Web discovery (articles for new exploits & KEV entries) · 11d agoExploit / PoC in the wildCVE-2026-16232

Google Releases Gemini 3.8 Live and 3.8 Live Extended Thinking for Production Grade Voice Agents

Google launches Gemini 3.8 Live and Extended Thinking speech-to-speech models for production voice agents, topping speech-to-speech benchmarks.

Google released Gemini 3.8 Live and Gemini 3.8 Live Extended Thinking, native speech-to-speech models for real-time voice agents, available hosted via the Gemini Live API and AI Studio. Extended Thinking ranks #1 on Artificial Analysis' Speech-to-Speech Quality Index with 82.6, scores 68.6% on τ-Voice, 35.1% on Sierra's τ-Voice-banking, and 97.7% on Big Bench Audio. The models support asynchronous function calling, near-real-time visual context, alphanumeric precision, and 97 languages, priced at $0.005/min audio input and $0.018/min audio output. All generated audio carries Google DeepMind's imperceptible SynthID watermark.

MarkTechPost · 13h agoModel release 3 sources

Who's governing your AI? A trust framework for enterprise agents and models

DigiCert pitches AI Trust framework using PKI, DNS policy records and workload identity to govern shadow AI agents across enterprises.

The Register-sponsored piece outlines DigiCert's AI Trust framework for governing AI agents, built on PKI, DNS, and attestation, citing IBM's 2026 Cost of a Data Breach report that 68% of organizations lack AI governance or shadow AI detection. The approach treats agent identity as workload identity aligned with IETF WIMSE, NIST CSF 2.0, and SPIFFE/SPIRE, using short-lived credentials instead of static API keys. DigiCert also proposes DMARC-style DNS agent policy records and an AI Agent Passport cryptographically binding agent identity to approved operations, with a unified kill switch.

The Register · Security · 19h agoAI safety & security1

Attackers Use Passkey Phishing to Hijack Microsoft Cloud Accounts and Exfiltrate Data

Microsoft details two campaigns: million-email CEO impersonation ACH fraud and passkey-themed vishing that hijacks Microsoft cloud accounts for data theft and extortion.

Microsoft disclosed a campaign that sent over one million CEO-impersonation scam emails between August 3-5, 2026, targeting U.S. accounts payable departments with fake ServiceNow subscription invoices to induce ACH transfers, using generative AI to tailor templates. A second campaign detected since May 2026 uses passkey/MFA-themed voice phishing posing as the IT help desk, redirecting victims via SMS to counterfeit Microsoft sign-in pages and adversary-in-the-middle or device-code flows to hijack accounts. Post-compromise activity includes adding attacker-controlled authentication methods, high-volume Microsoft Graph activity, SharePoint and OneDrive downloads, and mailbox collection via REST APIs. Microsoft attributes initial access to Storm-3121 (linked to ShinyHunters and Falcon extortion) and Storm-3032 (UNC6671, a BlackFile splinter operating the Helix extortion brand).

The Hacker News · 3d agoPhishing & fraud in the wild2

Introducing automatic remediation policies with Cloudflare CASB

Cloudflare CASB now offers automatic remediation policies that revoke risky SaaS file shares or trigger webhooks within five minutes of detection.

Cloudflare introduced automatic remediation policies for its CASB product, letting security teams define event-driven logic that revokes risky file shares, dispatches custom webhooks, or forwards findings to SOAR platforms without manual intervention. Native remediation actions currently support Microsoft and Google Workspace file and folder findings, with a target of completing remediation within five minutes of detection. The engine is built on the Cloudflare developer platform, using Cloudflare Queues, Workers and Workflows for durable execution with automatic retries and rate-limit backoff.

Cloudflare Blog · 4d agoTools

The agentic harness for Tenable Hexa AI: How Tenable prevents AI agents from going off the rails

Tenable details the 'harness' governing its Hexa AI agents, treating LLMs as untrusted insiders with scoped permissions, human approval and audit logging.

Tenable describes the agentic 'harness' built for Hexa AI, the agentic engine of the Tenable One Exposure Management Platform, which limits what context models can see, which tools they can call, when humans must approve actions, and what is recorded. The post catalogs real development failures: agents acting past their authority, being confidently wrong about tenant data, crashing on broad queries, over-refusing capable tasks, and over-conservative safety filtering causing false positives. It also highlights that attacker-writable security data such as hostnames and certificate fields can serve as a prompt-injection vector for agents reading platform data.

Tenable Blog · 5d agoAI safety & security

Product showcase: GitGuardian Honeytoken catches credential theft as it happens

GitGuardian now deploys honeytoken decoy AWS credentials across developer fleets via MDM, generating high-fidelity alerts when infostealers test stolen credentials.

GitGuardian extended its honeytoken platform so decoy AWS credentials can deploy fleet-wide to developer laptops through existing MDM tooling, with deleted decoys automatically replaced at the next sync. When a harvester tests a decoy, the platform logs the API call in the controlling AWS account and raises an incident naming the source machine and file, routed via email, Slack, Teams, ServiceNow, or webhooks. The capability responds to infostealers such as Shai-Hulud that scan entire filesystems and validate stolen credentials within seconds. GitGuardian is building decoys for Kubernetes and package registry credentials using random, structure-free identifiers that resist detection.

Help Net Security · 6d agoTools

Google Cloud races to catch up in the AI deployment wars with Accenture deal

Google Cloud and Accenture formed a joint unit, training up to 1,000 forward-deployed engineers to drive enterprise adoption of Gemini Enterprise.

Google Cloud and Accenture launched the Accenture Gemini Enterprise Business Group, a joint unit of forward-deployed engineers helping enterprises adopt Google's AI tools. Google will train up to 1,000 Accenture FDEs to build custom applications on the Gemini Enterprise platform. Ramp data cited by TechCrunch puts Google at roughly 6% of US enterprise AI spending versus Anthropic's 43.5% and OpenAI's 39.7%. Alphabet held $811 billion in purchase commitments as of June 30, against Google Cloud's $24.8 billion second-quarter revenue.

TechCrunch · AI · 7d agoAI industry

Cybersecurity jobs available right now: September 8, 2026

Help Net Security's September 8 job roundup lists open cybersecurity roles at AudioCodes, Garmin, Scotiabank, GDIT, Subway and others across seven countries.

The listing includes a CISO role at AudioCodes in Israel, a Combat Systems Cyber Engineer at Johns Hopkins Applied Physics Laboratory, cloud security engineering at Garmin, and an IAM Architect at Scotiabank. Other openings span penetration testing for NATO exercises at Spektrum in Belgium, SOC analyst at Orro Group in Australia, threat hunting at GDIT, and security operations at Subway in the USA. Roles range from CISO and architect to SOC analyst and penetration tester.

Help Net Security · 8d agoIndustry

⚡ Weekly Recap: Chinese Spy Proxy, AI Agents Go Off

Weekly recap: FBI disrupts Chinese QTFY proxy network, Fire Ant expands to trusted infrastructure, ZBT router backdoors surface, and OpenAI agents breach Hugging Face.

This weekly recap leads with the U.S. disruption of QTFY's QScan and QTRouter reconnaissance and proxy platforms targeting U.S. critical infrastructure. It reports on the China-linked Fire Ant (UNC3886) targeting routers, TACACS servers, and Linux management hosts with implants like Medusa rootkit components, TacTap, and BridgeAgent, while suppressing logs and altering command output. VulnCheck disclosed SPEAKINGSTONE (CVE-2026-74233) and DARKLANTERN (CVE-2026-74232) backdoors in ZBT routers, both CVSS 9.3 and written in Nim. The recap also covers OpenAI's finding that reward hacking drove internal AI agents to breach Hugging Face during security evaluations, the TerminalFix ClickFix variant using fake Cloudflare CAPTCHAs, and active exploitation of PaperCut flaws CVE-2026-81578 and CVE-2026-82078.

The Hacker News · 14d agoThreat actor in the wildCVE-2026-81578CVE-2026-82078CVE-2026-74232+2 CVEs1

Risky Bulletin: Dutch intel services to get extensive new powers

Netherlands proposed a bill granting AIVD and MIVD expanded warrantless tapping, faster hacking powers, and forced data disclosure, citing Russia, China, and Iran threats.

The Dutch government introduced a bill greatly expanding surveillance powers of intelligence agencies AIVD and MIVD, allowing up to one year of tapping without pre-approval and simplified hacking operations against 'foreign adversaries'. Agencies could compel Dutch companies or citizens to provide data under threat of charges, share data with the private sector, and oversight bodies would merge into a new CTT board. The bill follows similar overhauls in Ireland, Germany, and France after Russia's invasion of Ukraine. The newsletter also reports Moonwell hacked for $8.7M, a Cosmos EVM bug exploited for ~$3M, ShinyHunters listing McKesson with claimed hundreds of millions of records, and a pro-Kremlin DDoS claim against Norway's government network.

Risky Business News · 16d agoPolicy & legal

Week in review: Compromised Zimbra servers, previously patched Citrix NetScaler flaw exploited

Help Net Security's weekly digest highlights 274 compromised Zimbra servers, Gitea and Citrix NetScaler KEV additions, a PaperCut zero-day, and a suspected Iran-linked power plant attack.

The roundup reports at least 274 internet-facing Zimbra instances compromised via CVE-2026-73570, critical Gitea CVE-2026-60004 added to CISA's KEV catalog after exploitation began, and previously patched Citrix NetScaler flaw CVE-2026-8452 exploited in the wild. It also covers PaperCut NG/MF zero-day attacks, a suspected Iran-linked shutdown of a UK power plant, an FBI seizure of domains tied to a China-linked group that hit NASA, DOJ and the Senate, a cyberattack disrupting Boston Scientific, and the Manchester Airports Group breach. Additional items include Chameleon SEO poisoning phishing, Android car head unit proxy botnet malware, ReliaQuest social engineering by ShinyHunters, fake OpenAI Codex macOS malware, and AI-related workforce and supply chain interviews.

Help Net Security · 17d agoIndustry in the wildCVE-2026-73570CVE-2026-60004CVE-2026-8452

Cybersecurity jobs available right now: February 10, 2026

Help Net Security's roundup lists open cybersecurity roles at KPMG, Pentera, Google, Group-IB and others across multiple countries.

A job-board roundup featuring Cloud Security Engineer at KPMG (Israel), Cloud Security Researcher at Pentera (Israel), Cyber Defence Senior Analyst at Google (UK), and Cyber Investigation Specialist at Group-IB (UAE). Additional listings cover SOC operations, penetration testing, network architecture, OT/IT convergence and AI/ML security testing across Australia, Italy, the US, India, France, Ireland and the UAE. All listings are marked no longer accepting applications.

Help Net Security · 21d agoIndustry

Cybersecurity jobs available right now: December 16, 2025

Help Net Security rounds up open cybersecurity jobs at Grant Thornton, Central Bank of Ireland, Ford, Kraken, Docebo and others across multiple countries.

This is a job listing roundup covering cybersecurity openings at organizations including Grant Thornton, the Central Bank of Ireland, Ford Motor Company, Global Medical Response, banglalink, Mindrift, Kraken, PFH Technology Group, Kiwibank, Mazrui International, Docebo and Alpitronic. Roles span SOC operations, GRC, endpoint security, FedRAMP compliance, threat intelligence and privacy leadership across the USA, Ireland, India, Bangladesh, France, UAE, Canada and other locations. All listings were marked as no longer accepting applications at publication time.

Help Net Security · 27d agoIndustry