IT Help Desk Impersonation Lets Hackers Bypass MFA
Arctic Wolf tracks PREY-0058 posing as IT help desk to steal Microsoft 365 sessions via AiTM panels, then extorting executives after SaaS data theft.
Arctic Wolf documented a threat cluster tracked as PREY-0058 that impersonates internal IT help desk staff by phone, luring Directors, VPs, and executives to authentication-themed URLs formatted as victim-organization lure domains. Adversary-in-the-middle panels intercept credentials and MFA approvals, and stolen sessions are replayed through residential proxies such as NodeMaven from IPs matching the victim's geo-location and ASN, defeating impossible-travel alerts. Attackers perform discovery against SharePoint and Entra ID, then harvest data from OneDrive, Exchange, and Box before issuing extortion demands. Defenders are advised to require managed devices, use phishing-resistant MFA like FIDO2, enable Continuous Access Evaluation, and monitor sign-ins, SharePoint SearchQueryPerformed, and MailItemsAccessed events.