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MFA's Weakest Link: Account Recovery Is the New Attack Path
Help desk account recovery is increasingly the weakest link in MFA-protected identities, as Scattered Spider's impersonation-driven Marks & Spencer attack demonstrated.
As MFA, conditional access, and phishing-resistant factors raise the cost of direct account takeover, attackers increasingly target the recovery process, convincing service desk staff to reset passwords or re-register MFA on attacker-controlled devices. CISA, FBI, and partner advisories describe Scattered Spider posing as employees to trigger such resets; the 2025 Marks & Spencer attack began this way and led to ransomware with an estimated £300 million profit impact. Microsoft now describes Entra ID account recovery as a high-assurance process, and the article promotes Specops Secure Service Desk for verified identity workflows.
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