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Salesforce and Nvidia’s new reasoning model is everything the AI labs should fear

Salesforce and Nvidia launch Koa, Salesforce's first reasoning model, built on Nvidia's open-weight Nemotron and post-trained on synthetic sales and support data.

Salesforce announced Koa at Dreamforce, its first reasoning model, built on Nvidia's open-weight Nemotron and post-trained with synthetic data mimicking sales and customer-support scenarios rather than real customer data. Koa will be offered through the Agentforce platform's AI gateway as a cheaper, token-efficient alternative to closed frontier models like Claude and ChatGPT for enterprise tasks. Salesforce simultaneously announced a ClaudeForce partnership with Anthropic keeping customer data inside Salesforce's infrastructure.

TechCrunch · AI · 10h agoModel release1

‘Now We Can Know Everything and Do Anything,’ Jensen Huang Says at Dreamforcenew

Salesforce unveiled Koa, its first CRM reasoning model post-trained on NVIDIA Nemotron 3 Super, announced during Jensen Huang's Dreamforce keynote.

At Salesforce Dreamforce, NVIDIA CEO Jensen Huang joined Marc Benioff onstage as Salesforce announced Koa, its first CRM reasoning model, post-trained from NVIDIA Nemotron 3 Super using NeMo RL, NeMo Gym, and NeMo AutoModel. Koa was fine-tuned on a proprietary synthetic dataset drawn from nearly three decades of enterprise CRM deployments across 14+ industries, with no customer data used in training or inference. On Salesforce's CRM Bench of real-world tasks, Koa matches or exceeds leading model performance on CRM actions with 3x fewer errors. Koa already powers an employee agent in Slack, enters customer pilots in October with Formula 1, UChicago Medicine, Baxter Credit Union, 1-800Accountant, Engine, and Xero, and reaches general availability in Winter 2026 in U.S. regions.

NVIDIA Blog · 32m agoAI industry