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A stranger has been reading Salesforce and ServiceNow portals worldwide for 17 months

Reco tracks City-Forum, an actor abusing Salesforce and ServiceNow guest-user access from one IP for 17 months to enumerate portal data.

Reco's City-Forum investigation found one IP address, tied to a dormant 2002 domain, anonymously enumerating Salesforce Experience Cloud and ServiceNow portals across telecoms, banks, enterprise software vendors, and public sector since at least March 2025. No vulnerability was exploited and no credentials were used; the actor abused over-permissioned guest users, including a previously undocumented ServiceNow portal search endpoint, with the busiest single target logging over 560,000 events. Audit logs show what was requested but not which records or fields were returned, so defenders must replay anonymous requests to assess exposure.

Help Net Security · Aug 12, 2026Threat actor

One Attacker Has Scraped Both Salesforce and ServiceNow Portals Since 2025

Reco tracks the City Forum campaign: one Contabo VPS has scraped Salesforce and ServiceNow guest portals across finance, telecom and public sector since March 2025.

Reco researchers identified infrastructure at 158.220.87.79, a Contabo VPS using Go's default net/http user agent, that has harvested records from Salesforce Experience Cloud and ServiceNow customer portals across telecom, financial services, enterprise software and public sector targets for over a year. The tool abuses over-privileged persistent guest users, enumerating Salesforce Aura sites (560,000+ events at one target), probing Lightning Web Runtime via the UI-API across API versions v56.0-v66.0, and hitting the poorly documented ServiceNow Service Portal search endpoint. No named victims or actor attribution yet, and activity is ongoing with rising volume. Defenders are advised to hunt the Go-http-client user agent and specific IP in Salesforce Event Monitoring logs and syslog_transaction on ServiceNow, then tighten guest sharing rules and Knowledge Base read criteria.

The Hacker News · 28d agoThreat actor in the wild