Meta’s AI agent has been blocked from using Amazon.com
Amazon blocked Meta's Muse shopping agent, citing unauthorized access under its Conditions of Use.
Users of Meta's AI assistant Muse began receiving errors when attempting purchases on Amazon, with the message saying continued access by an unauthorized AI agent violates Amazon's Conditions of Use. The report frames the block as both a rivalry between large AI platforms and a practical concern that mistaken agent orders would leave Amazon dealing with customers and vendors. It notes Muse has a comparatively low hallucination rate that is still far from zero, and that Amazon may delay agent-driven commerce despite possible commercial interest.
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