Impersonating IT support: how threat actors turn a remote session into enterprise-wide access

Microsoft details Teams IT-support impersonation campaigns deploying Node.js implants, AD reconnaissance, and WinRM lateral movement toward domain controllers.

Microsoft Threat Intelligence describes a human-operated campaign where attackers impersonate IT/helpdesk staff via Microsoft Teams external collaboration, talk users into granting remote sessions, and use RMM tools for interactive access. During the session they run PowerShell to silently install a malicious MSI that stages a portable Node.js runtime and obfuscated JavaScript implant for C2, executing follow-on payloads via rundll32. Operators then perform host and Active Directory reconnaissance, capture desktop screenshots, and pivot via WinRM on port 5985 to domain controllers and certificate authorities. The hands-on-keyboard chain, which can precede data theft and ransomware, blends into normal operations by relying on Teams, Quick Assist, msiexec, and Node.js; Microsoft shares hunting and mitigation guidance.