Kaseya ties ransomware recovery communication to MSP client retention
Original title: Ransomware recovery is now a client retention metric
Kaseya cites 12% of MSPs losing clients after incidents and pitches one platform for RMM, PSA and recovery.
A Kaseya-backed piece argues that technically successful ransomware recovery can still cost managed service providers renewals when updates stall and invoices surprise clients. It cites industry figures that only 16% of affected organizations fully recovered within a day and 55% within a week, and Kaseya’s 2026 outlook that 12% of MSPs lost clients after incidents including ransomware, account takeover and business email compromise. The piece promotes Kaseya Trifecta as a shared workflow for monitoring, ticketing, recovery and billing.
Unconfirmed: Recovery and client-loss figures are attributed to industry and Kaseya reports, not independently verified here.
- Only 16% of affected organizations fully recovered within a day, the piece says.
- Kaseya’s 2026 outlook found 12% of MSPs lost clients after security incidents.
- The same report links faster recovery to trained teams (35%) and integrated tools (18%).
- Kaseya Trifecta is pitched to connect RMM, PSA and BCDR on one workflow.
- Vendors
- Kaseya
- Products
- Kaseya Trifecta
From the original article
5 min read at bleepingcomputer.com
Recovering from ransomware doesn't guarantee an MSP will retain its clients, especially when delays, poor communication, and unexpected costs undermine trust. Kaseya examines how disconnected recovery tools create these problems and how integrated workflows can improve response times, transparency, and client retention. [...]
By Sponsored by Kaseya · bleepingcomputer.com
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