τ^τ-Bench: An Environment for End-To-End, Realistic Agent Construction
New τ^τ-bench tasks coding agents with building deployable customer-service agents; best config, Claude Opus 5, passes only 23.9% of simulations.
Researchers introduce τ^τ-bench, an end-to-end benchmark where a developer agent must build a complete customer-service agent from real business records, a client with requirements, a production API, an inherited codebase, and cost/model limits, then is scored by deploying it against held-out simulated users. Across 53 tasks in four domains, the strongest configuration, Claude Opus 5 under Claude Code, passes just 23.9% of evaluation simulations versus an 82.2% expert-authored reference ceiling. Failure modes mirror those of human developers: shallow queries instead of deep record comprehension, almost no client communication, and shipping the first architecture that runs rather than experimenting.
- Benchmark makes agent construction itself the scored task
- Claude Opus 5 + Claude Code passes 23.9% of simulations
- Expert-authored reference ceiling scores 82.2%
- Failures: shallow queries, poor client communication, little architecture experimentation
Full article214 words · extracted from huggingface.co · click to collapse
LLM agents are rapidly becoming production software, deployed to handle customer service, adjudicate disputes, and operate internal systems. Notably, the work of building them is increasingly handed to coding agents, yet existing benchmarks say little about whether an AI system can deliver one under the conditions of a real client engagement. We introduce τ^τ-bench (pronounced hyper-tau-bench), a benchmark that makes agent construction the task. A developer agent is given the records a business actually keeps, a client who holds requirements, a production API that operations must run through, a codebase to inherit, and limits on serving cost and models: the same starting point a real engagement provides. From these it must deliver a complete customer-service agent, scored by deploying that agent against held-out simulated users. Across 53 tasks spanning four domains, the strongest configuration, Claude Opus 5 under Claude Code, passes just 23.9% of evaluation simulations. Meanwhile, an expert-authored reference ceiling scores 82.2%. The failures mirror ones human agent developers see: models issue shallow queries in place of deep comprehension of the records, communicate almost nothing to the client, and experiment too little with agent architecture and serving spend, shipping the first design that runs. We aim for τ^τ-bench to turn the work of cooperative agent building into a measurable target for coding agents.
Text extracted automatically; images, tables and formatting may be missing. Original: https://huggingface.co/papers/2609.04611