DreamHost resets some email and FTP passwords after service incident
Original title: DreamHost incident triggers password resets, locks customers out of email and FTP accounts
File Manager is back, but DreamHost still has not named a cause or how many accounts needed resets.
DreamHost took its File Manager offline on October 23 after connectivity problems that also hit webmail and FTP/SFTP. The company later called password resets a precaution and said resets finished on October 24, with instructions emailed to affected account owners. As of its October 26 update, files.dreamhost.com was working again, while email hosting, webmail and File Manager remained listed as disrupted. DreamHost has not said what caused the incident or how many customers are affected.
Unconfirmed: DreamHost has not confirmed a compromise or a cause; customer claims of a breach or a PHP link are unverified.
- Trouble started on the afternoon of October 23 with File Manager connectivity problems.
- Customers were told not to change passwords themselves until the reset finished.
- By the evening of October 25, DreamHost said all affected owners had been emailed.
- The company warns it will never email asking for a password.
Impact: Some email and FTP accounts locked pending password resets
| Product | Affected |
|---|---|
| DreamHost email and FTP/SFTP | — |
| DreamHost File Manager | — |
- 1.Wait for DreamHost’s reset instructions before changing email or FTP passwords.
- 2.Ignore unsolicited password-reset emails; DreamHost says it will not ask for passwords.
- Vendors
- DreamHost
From the original article
2 min read at helpnetsecurity.com
DreamHost has brought its File Manager back online after an incident that disrupted several of its services, though some of its customers still can’t get into their email or FTP accounts until someone sets a new password for them. DreamHost is a web hosting provider whose services include shared, VPS, dedicated and WordPress hosting, along with domain registration, email hosting, and cloud computing and storage.
By Sinisa Markovic · helpnetsecurity.com
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.