OpenAI and ServiceNow expand partnership across enterprise workflows
A ChatGPT integration can act on ServiceNow records; Codex, security and voice features are mostly scheduled for 2027.
OpenAI and ServiceNow are widening a partnership announced in January so OpenAI models and agents sit in more ServiceNow products and connect to ChatGPT and Codex. A new ChatGPT integration lets users find incidents, assess change risk and update records under existing ServiceNow permissions. Planned work covers Codex in AI Workflow Factory, a joint security product and a voice experience, with most dates in 2027. ServiceNow also plans ChatGPT Work and Codex for every employee.
Unconfirmed: Most product dates are company plans or expectations, not confirmed general availability.
- The ServiceNow MCP plugin is available in the OpenAI marketplace today.
- Enhanced plugin capabilities are expected by the end of 2026.
- Security capabilities are expected in early access in January 2027.
- General availability of those security capabilities is planned for the second quarter of 2027.
- Voice features are expected in the first quarter of 2027; Codex in AI Workflow Factory in 2027.
- Vendors
- OpenAIServiceNow
From the original article
5 min read at openai.comOpenAI and ServiceNow expand their partnership to bring OpenAI models and agents into ServiceNow and ServiceNow workflows into ChatGPT and Codex.
openai.com
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