Communicating Under Pressure: Best Practices for Service Providers
CISA, FBI, and international partners issued guidance on crisis communications for service providers during IT and OT outages, emphasizing clarity, transparency, and backup channels.
CISA, the FBI, and international partners published guidance on planning and executing clear, timely, audience-appropriate communications during IT and OT service outages, whether caused by cyber threat actors, human error, or natural hazards. The guidance stresses clarity, accountability, and transparency, and warns that outages at one organization can cascade across interconnected systems. It recommends critical infrastructure owners assume telecommunications may be unreliable and integrate backup communication methods into crisis plans, and points to CISA's CI Fortify initiative for OT isolation and recovery resources.
- Joint CISA-FBI-international guidance targets communications during IT/OT outages from cyber, human error, or hazards.
- Core principles: clarity, accountability, transparency; outages at one organization can cascade across interconnected systems.
- Critical infrastructure operators should assume telecom services may fail and plan backup communication methods.
- CISA's CI Fortify initiative supports isolating and recovering vital OT systems during major cyber incidents.
- Products
- CI Fortify
From the original article
1 min read at cisa.govDeveloped by CISA, the Federal Bureau of Investigation, and international partners, this guidance describes how organizations can plan and execute clear, timely, accurate, and audience-appropriate communications during IT and operational technology (OT) outages.
By CISA · cisa.gov
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