SOCRadar Freshdesk Integration: Track and Resolve Security Incidents as Tickets
SOCRadar added a Freshdesk integration so teams can track security findings as support tickets.
SOCRadar announced a Freshdesk integration that turns security findings into tickets inside the help-desk platform. The announcement says support and IT teams already work in Freshdesk, where requests have owners, SLAs, and history, while security alerts previously arrived elsewhere. It is vendor product marketing and does not describe a vulnerability or incident.
- SOCRadar findings can be opened and tracked as Freshdesk tickets.
- The integration targets teams that already manage requests and SLAs in Freshdesk.
- The post is a product announcement, not an incident disclosure.
- Vendors
- SOCRadarFreshworks
From the original article
SOCRadar Freshdesk Integration: Track and Resolve Security Incidents as Tickets Your support and IT teams live in Freshdesk. Every request has an owner, an SLA and a history. Security findings, meanwhile, arrive somewher
By ameer · socradar.io
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.