ControlUp launches Pulse AI Resolve for endpoint IT fixes
Original title: ControlUp’s Pulse AI Resolve diagnoses and fixes IT issues within admin-defined controls
The on-device agent diagnoses issues and applies fixes only inside admin-defined autonomy, approval, and escalation limits.
ControlUp announced Pulse AI Resolve, an on-endpoint AI layer for investigating and remediating IT problems. It extends the former ControlUp Connect self-service feature with pattern matching, an actions library, agentic reasoning, and human handoff. IT sets which issues may be fixed automatically, which need approval, and when to escalate. Diagnostics use local, time-bounded device data and exclude personal information.
- The actions library includes more than 400 custom actions.
- MCP integrations can grant access, reset passwords, and install applications.
- Admins can start Pulse Resolve on tickets that arrive with little context.
- The first three support tiers act only within IT-defined policies.
- Vendors
- ControlUp
From the original article
3 min read at helpnetsecurity.comControlUp has announced Pulse AI Resolve, the real-time investigative AI layer of the Pulse AI ecosystem. A major enhancement of ControlUp’s endpoint self-service capability, previously ControlUp Connect, Pulse Resolve brings AI-powered investigation and remediation, built-in governance controls, and proactive issue detection directly to the endpoint.
By Industry News · helpnetsecurity.com
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