Companies want autonomous IT operations but hesitate to let AI act alone
Survey finds 90 percent of firms want autonomous IT within two years, yet 77 percent will not let AI decide alone.
Ninety percent of surveyed companies want autonomous IT operations within two years, mainly through agentic AI that plans and executes multi-step tasks. Seventy-seven percent still hesitate to let AI make an operational decision without human approval, only 41 percent say their environment is ready, and 19 percent of IT operations are automated. Just 17 percent have unified visibility across networks, applications, endpoints, and cloud, while 51 percent lack enough oversight of agent performance and cost. Security, compliance, tool sprawl, skills gaps, and resistance to change are the main obstacles.
- Ninety percent want autonomous IT operations within two years
- Seventy-seven percent still require human approval of AI decisions
- Only 17 percent report unified visibility across IT domains
- Fifty-one percent lack oversight of agent performance and cost
- Security and compliance rank as the leading obstacles
From the original article
2 min read at helpnetsecurity.com
Ninety percent of companies want to move toward autonomous IT operations over the next two years, with agentic AI, software that plans and carries out multi-step tasks on its own, doing the work. Yet 77 percent say their own organization hesitates to let AI make an operational decision without a human approving it.
By Anamarija Pogorelec · helpnetsecurity.com
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.