Banks look for fraud signals in customer behavior
ThreatMark's 2026 benchmark finds 55% of banks see social engineering in most fraud, pushing behavioral intelligence and earlier detection during customer sessions.
ThreatMark's Fraud Readiness Benchmark 2026 reports social engineering is involved in most fraud at 55% of surveyed banks, with criminals impersonating trusted people to make customers authorize payments using legitimate credentials. The report highlights behavioral intelligence as underused (18% adoption, 83% rating it effective), expects authorized push payment reimbursement regulation in North America within two years, and notes 91% agreement that AI can shorten fraud investigations. It also finds 81% of fraud professionals now carry cybersecurity responsibilities.
- 55% of surveyed institutions say social engineering features in most fraud, with criminals impersonating bank staff.
- 83% rate behavioral intelligence effective, but only 18% currently use it.
- 69% in North America expect authorized push payment reimbursement regulation within two years; 31% feel prepared.
- 91% agree AI can significantly shorten fraud investigations; 81% of fraud staff also hold cybersecurity duties.
- ATT&CK
- T1566 Phishing
- Vendors
- ThreatMark
- Products
- Fraud Readiness Benchmark 2026
- Organizations
- ThreatMark
- Countries
- North America
From the original article
3 min read at helpnetsecurity.com
Banks are dealing with more fraud in which customers authorize payments after being manipulated by criminals. ThreatMark’s Fraud Readiness Benchmark 2026 describes a banking environment where social engineering , reimbursement requirements and growing case volumes are changing fraud operations.
By @helpnetsecurity · helpnetsecurity.com
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.