Rapid7 lists five signs an MDR service leaves work with analysts
Original title: Five Signs Your MDR is All Alert, No Action
The vendor blog urges buyers to check context, lessons learned, and whether response support is unlimited.
Rapid7's blog lists five ways a managed detection and response service can still leave investigation work with the customer. Signs include alerts without context, missing asset and identity data, closed cases that teach nothing, response hours that run out mid-incident, and reports that show volume rather than outcomes. It points readers to an MDR buyer's guide for review questions.
From the original article
3 min read at rapid7.com
Your managed detection and response (MDR) provider flags suspicious activity, and your analyst spends the next hour finding the account, checking logs, and deciding whether anything needs to happen. By the time the investigation is underway, the alert feels less like help and more like a task assignment. MDR should bring your team capacity and expertise when it needs them.
By Rapid7 · rapid7.com
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