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One Attacker Has Scraped Both Salesforce and ServiceNow Portals Since 2025
Reco tracks the City Forum campaign: one Contabo VPS has scraped Salesforce and ServiceNow guest portals across finance, telecom and public sector since March 2025.
Reco researchers identified infrastructure at 158.220.87.79, a Contabo VPS using Go's default net/http user agent, that has harvested records from Salesforce Experience Cloud and ServiceNow customer portals across telecom, financial services, enterprise software and public sector targets for over a year. The tool abuses over-privileged persistent guest users, enumerating Salesforce Aura sites (560,000+ events at one target), probing Lightning Web Runtime via the UI-API across API versions v56.0-v66.0, and hitting the poorly documented ServiceNow Service Portal search endpoint. No named victims or actor attribution yet, and activity is ongoing with rising volume. Defenders are advised to hunt the Go-http-client user agent and specific IP in Salesforce Event Monitoring logs and syslog_transaction on ServiceNow, then tighten guest sharing rules and Knowledge Base read criteria.
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AI is changing what Salesforce security needs to govern
WithSecure's Trust Mapping paper proposes a framework for governing trust relationships across Salesforce workflows, AI agents, integrations and connected SaaS systems.
WithSecure's paper 'Navigating Trust in the Modern Salesforce Ecosystem' introduces a Trust Mapping Framework spanning five domains: entities, information, connections, actions and system outcomes. It applies to Salesforce, Agentforce, Headless 360, third-party SaaS and AI-assisted workflows where users, AI agents, APIs and integrations form trust relationships. A Discovery step maps relationships, a Governance step assesses, restricts or retires them, and the paper defines 'trust drift' such as stale credentials, excessive access and unvalidated AI recommendations.
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‘Now We Can Know Everything and Do Anything,’ Jensen Huang Says at Dreamforce
Salesforce unveiled Koa, its first CRM reasoning model post-trained on NVIDIA Nemotron 3 Super, announced during Jensen Huang's Dreamforce keynote.
At Salesforce Dreamforce, NVIDIA CEO Jensen Huang joined Marc Benioff onstage as Salesforce announced Koa, its first CRM reasoning model, post-trained from NVIDIA Nemotron 3 Super using NeMo RL, NeMo Gym, and NeMo AutoModel. Koa was fine-tuned on a proprietary synthetic dataset drawn from nearly three decades of enterprise CRM deployments across 14+ industries, with no customer data used in training or inference. On Salesforce's CRM Bench of real-world tasks, Koa matches or exceeds leading model performance on CRM actions with 3x fewer errors. Koa already powers an employee agent in Slack, enters customer pilots in October with Formula 1, UChicago Medicine, Baxter Credit Union, 1-800Accountant, Engine, and Xero, and reaches general availability in Winter 2026 in U.S. regions.
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AI research startup Listen Labs scrubbed a $1.5B funding round for Salesforce talks
Listen Labs abandoned a signed $125M Series C term sheet at a $1.5B valuation amid acquisition talks with Salesforce at roughly $2 billion.
Listen Labs, a three-year-old voice AI market research startup with about $30 million in annualized revenue, signed a term sheet for a $125 million Series C led by Menlo Ventures at a $1.5 billion valuation but walked away before closing. The financing likely collapsed due to acquisition talks with Salesforce at around $2 billion, though no deal is finalized. Competitor Simile recently closed a $200 million Series B at a $2 billion valuation, resetting benchmarks for the sector. Listen Labs' customers include Microsoft, Canva, Anthropic, and Sweetgreen.
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