Banks look for fraud signals in customer behavior
ThreatMark's 2026 benchmark finds 55% of banks see social engineering in most fraud, pushing behavioral intelligence and earlier detection during customer sessions.
ThreatMark's Fraud Readiness Benchmark 2026 reports social engineering is involved in most fraud at 55% of surveyed banks, with criminals impersonating trusted people to make customers authorize payments using legitimate credentials. The report highlights behavioral intelligence as underused (18% adoption, 83% rating it effective), expects authorized push payment reimbursement regulation in North America within two years, and notes 91% agreement that AI can shorten fraud investigations. It also finds 81% of fraud professionals now carry cybersecurity responsibilities.
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