AI is changing what Salesforce security needs to govern
WithSecure's Trust Mapping paper proposes a framework for governing trust relationships across Salesforce workflows, AI agents, integrations and connected SaaS systems.
WithSecure's paper 'Navigating Trust in the Modern Salesforce Ecosystem' introduces a Trust Mapping Framework spanning five domains: entities, information, connections, actions and system outcomes. It applies to Salesforce, Agentforce, Headless 360, third-party SaaS and AI-assisted workflows where users, AI agents, APIs and integrations form trust relationships. A Discovery step maps relationships, a Governance step assesses, restricts or retires them, and the paper defines 'trust drift' such as stale credentials, excessive access and unvalidated AI recommendations.
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