Microsoft fixes classic Outlook bug that hid Copilot buttons
The client failed to read account data from the Outlook profile; a settings toggle is the temporary workaround.
Microsoft says it has fixed a classic Outlook desktop bug that hid Copilot Chat and Copilot buttons for some Windows users with a Copilot Chat (Basic) license or Microsoft 365 Copilot (Premium). Buttons could be missing above the ribbon, in the left app bar, or in More Apps, and Add Apps or ribbon customization could fail to open Copilot. Microsoft first claimed a June service fix, then reopened the case after updates brought the bug back. It now blames a failure to retrieve account information from the Outlook profile.
- Copilot still worked in Outlook on the web and the standalone Copilot app.
- Workaround: enable Show Apps in Outlook under File, Options, Advanced.
- Users can also switch to new Outlook, Outlook Web Access, or a new profile.
- Missing buttons can also stem from licensing, configuration, update channel, or privacy settings.
From the original article
2 min read at bleepingcomputer.com
Microsoft has fixed a known issue that removed the Copilot Chat and Copilot buttons in the classic Outlook desktop mail client for some Windows users. [...]
By Sergiu Gatlan · bleepingcomputer.com
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