United Airlines blocks AI agents from booking flights
Original title: United Airlines blocks AI agents from booking flights, citing cybersecurity risks
United cites leaked credentials, unintended MileagePlus use, and rules that a human complete flight check-in.
United Airlines said it will restrict AI agents that book flights or manage reservations, both on its digital platforms and through travel agencies and aggregators. The airline warns that sharing account credentials with third-party AI assistants can expose sensitive information and lead to unintended purchases, account changes or use of MileagePlus miles. It also cites federal aviation rules requiring a human to complete check-in and confirm bags contain no banned substances. The move follows Bank of America urging customers last week not to share passwords with AI assistants.
- Restrictions cover booking, ticketing and distribution policies.
- Access will be limited directly and via travel agencies and aggregators.
- United says unauthorized third-party personal AI agents or assistants are prohibited.
- Bank of America issued a similar password-sharing warning last week.
- Products
- MileagePlus
- Organizations
- United AirlinesBank of America
From the original article
1 min read at techcrunch.com
The airline said it will not allow customers to use AI agents to book flights and manage reservations.
By Zack Whittaker · techcrunch.com
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