United blocks personal AI agents from booking flights
Original title: United won’t let your AI agent book your flight
The airline cites privacy, unintended purchases, and federal disclosure rules, while agents may still display United flights.
United Airlines says it will not let personal AI assistants complete ticket purchases, citing privacy and regulatory concerns. The company told The Wall Street Journal it has not seen many such attempts, similar to DoorDash. CEO Scott Kirby said he does not want another middleman. United said it may revisit the block once traveler protections exist. eBay and several major banks have also restricted unauthorized agents.
- Agents cannot complete a transaction on a United account or booking.
- Scott Kirby spoke at an event on Tuesday, according to the Journal.
- United worries agents could skip required customer attestations.
- Meta's Muse and OpenAI's Dots are cited as affected assistants.
- Organizations
- United AirlineseBayDoorDash
From the original article
1 min read at theverge.com
United says it won't let personal AI assistants book tickets on the airline, citing both privacy and regulatory concerns. The company says it hasn't yet seen many people try to use AI agents to book their flights, The Wall Street Journal reports, in line with observations from other businesses like Doordash.
By Lauren Feiner · theverge.com
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.