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FBI: Play ransomware gang has attacked 600 organizations since 2023

criticalRansomwareimportance 60CVE-2024-57727

Vulnerabilities mentionedAll →

CVEVulnerabilityCVSSEPSSFlagsAffectedExposurePublished
CVE-2024-57727
Unauthenticated Path Traversal File Download in SimpleHelp 5.5.7 and Earlier

CVE-2024-57727 consists of multiple path traversal vulnerabilities (CWE-22) in SimpleHelp remote support/remote access software that affect versions 5.5.7 and earlier. Because affected request handlers do not properly validate file paths, an unauthenticated remote attacker can send crafted HTTP requests to traverse directories and download arbitrary files from the SimpleHelp server host. The attacker gains access to sensitive server configuration files containing secrets and hashed user passwords, which can support follow-on attacks such as offline password cracking and deeper compromise; ransomware operators have chained SimpleHelp flaws in double-extortion attacks, including against an MSP and its downstream customers. Any organization running SimpleHelp is affected, particularly internet-facing deployments and MSPs that use the product for remote support and access. Exploitation is confirmed in the wild: CISA added the flaw to the KEV on 2025-02-13 with known ransomware use, EPSS assigns a 95.2% probability of exploitation within 30 days, and reporting links exploitation to campaigns such as a DragonForce operator targeting an MSP and its customers and Storm-1175 ransomware activity.

Do: Upgrade all SimpleHelp servers to a patched release newer than 5.5.7 per the vendor's instructions, or apply vendor-recommended mitigations or discontinue use if patching is unavailable (the CISA KEV required action). Since the flaw exposes configuration files and hashed user passwords, rotate embedded secrets and force credential/password resets, and review SimpleHost/server access logs for unauthenticated traversal-style download requests. MSPs should check their SimpleHelp server for signs of compromise, as ransomware operators have chained these flaws to reach downstream customers.

7.595% KEV ransomware
  • SimpleHelp (remote support/remote access software) 5.5.7 and all earlier versions
moderate≈1,000–2,000 internet-exposed SimpleHelp servers

Indicators of compromiseAll →

TypeIndicatorContext
domainweb.deinvestigations. “Each victim receives a unique @gmx.de or @web[.]de email for communications. A portion of victims are contac
Full article504 words · extracted from therecord.media · click to collapse

More than 900 organizations have been hit by cyberattacks from the Play ransomware gang since it emerged in 2022, making it one of the most threatening cybercrime groups currently active, according to new data released by the FBI on Wednesday. 

The FBI published an update to a 2023 advisory where they initially said the group was responsible for 300 attacks in its first year of operation. 

Alongside the Cybersecurity and Infrastructure Security Agency (CISA) and Australia’s cybersecurity agency, FBI officials said the figure had now grown to approximately 900 affected entities as of May 2025.

The updated advisory includes new tactics and other identifiers that the FBI has discovered through multiple investigations. 

“Each victim receives a unique @gmx.de or @web[.]de email for communications. A portion of victims are contacted via telephone and are threatened with the release of the stolen data and encouraged to pay the ransom,” the agencies said, adding that some calls are directed toward help desks or customer service representatives.

Law enforcement officials said initial access brokers with ties to Play ransomware operators continue to exploit multiple vulnerabilities — including CVE-2024-57727 — in remote monitoring and management tool SimpleHelp.

The software is used by many of Play’s U.S.-based victims and CVE-2024-57727 caused alarm in January when researchers found more than 3,400 SimpleHelp tools exposed to the internet. 

The advisory notes that Play’s operators recompile the ransomware for every attack, making it difficult for defenders to use anti-malware and anti-virus program detection to stop the ransomware. 

The agencies previously said Play has attacked a wide range of businesses and critical infrastructure across North America, South America and Europe. The FBI said Play “was among the most active ransomware groups in 2024.”

Play initially caused outrage over dozens of high-profile attacks that left cities like Oakland and Lowell, Massachusetts, as well as Dallas County, scrambling for days to deal with encrypted devices and troves of stolen citizen data. The government of Switzerland also warned that the group had stolen data during an attack on one of its IT providers.

When the Play group first emerged in mid-2022, it targeted government entities in Latin America, according to Trend Micro. But it quickly shifted focus to U.S. entities — targeting American semiconductor manufacturer Microchip Technology and a county government in Indiana last year. 

In October, Palo Alto Networks’ Unit42 warned that hackers affiliated with North Korea’s Reconnaissance General Bureau appeared to be collaborating to some extent with Play ransomware actors.

Their investigation revealed the North Korean actors had done the initial work of gaining access to an organization’s systems before the same compromised user account was then used by a hacker who deployed the Play ransomware.

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Jonathan Greig

is a Breaking News Reporter at Recorded Future News. Jonathan has worked across the globe as a journalist since 2014. Before moving back to New York City, he worked for news outlets in South Africa, Jordan and Cambodia. He previously covered cybersecurity at ZDNet and TechRepublic.

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