Anima says clinics cut phone waits using GPT-6 and GPT-Live
Original title: Anima helps clinics cut call waits by 75% with GPT-6 and GPT-Live
The UK startup says it serves over 14 million patients and is expanding into the US and Australia.
OpenAI published a customer story on UK healthcare startup Anima, which says it uses GPT-6 for documents and GPT-Live for its Andi phone receptionist. Anima reports phone waits falling from 40 to 50 minutes to 10 minutes, and says 86% of surveyed patients would use Andi again. It also describes document coding with in-context learning and clinical-note drafting with GPT 5.6 Luna. Figures are Anima's own.
Unconfirmed: Wait-time, throughput, and survey figures are Anima's claims in an OpenAI customer story, not independently verified.
- Anima says it processes more than 800,000 cases a month across more than 1,000 clinics.
- GPT-5.4 mini selects questionnaires after Andi takes a call.
- Anima says some clinics cleared backlogs of more than 100,000 documents within days.
- Document throughput is reported at about 30 to 45 per hour versus about 15.
From the original article
6 min read at openai.comAnima expands what care teams can do with OpenAI models, giving them more capacity to respond to patients.
openai.com
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