Chicago lawsuits accuse Coco and Serve robots of biometric scans
Original title: Delivery bots accused of illegally scanning customers
Two Illinois BIPA class actions seek $1,000 or $5,000 per member; both companies deny collecting biometric data.
Two Cook County lawsuits allege Coco Robotics and Serve Robotics delivery robots scanned customers’ faces and hands without notice or written consent, stored data with names and addresses, and used recordings to train AI. Plaintiffs say cameras and LiDAR capture facial geometry and, for Serve, audio. Coco says it collected no Chicago biometrics and shares navigational data; Serve says its systems are not designed to identify people.
Unconfirmed: Both companies dispute the complaints, and whether the captured data is biometric under BIPA is unresolved.
- A September 2025 DoorDash grocery order was delivered by a Coco robot.
- Barry Schain’s latest Serve delivery, for Uber Eats, was on October 4.
- The Serve complaint cites SEC filings on licensing video and LiDAR data.
- A Chicago petition against the robots lists more than 4,550 signatures.
- Each proposed class is described as including many thousands of persons.
- Vendors
- Cyan RoboticsServe Robotics
- Products
- Coco robotsServe robots
- Organizations
- DoorDashUber EatsGrubhubOpenAIAlmeida Law Group
- Countries
- United States
From the original article
3 min read at malwarebytes.com
Two lawsuits allege delivery robots scanned customers’ faces without consent, linked scans to names and addresses, and used them to train AI.
By @malwarebytes · malwarebytes.com
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