Shield uses GPT-6 Astra to run legacy IT portal tasks
Original title: Shield helps technicians hand off legacy portal work with OpenAI
Shield says browser workflows are live, with thousands of runs a month, and claims 35-40% faster computer use.
OpenAI published a customer story on Shield, an SMB IT-services vendor whose Forge platform uses GPT-6 Astra for computer-use tasks in portals that lack APIs. Technicians set which actions agents may take and which need review. Phone calls, on-site work, and remote-desktop tasks still need people. Shield is testing remote-desktop workflows.
Unconfirmed: Speed, satisfaction, and reliability figures are Shield's claims, not independently verified.
- Shield is an SMB technology company in North America.
- Mayank Jain, head of technology, is quoted on access bottlenecks.
- Shield claims higher satisfaction and fewer failures and timeouts.
- Earlier computer-use models were not reliable or fast enough, Jain says.
- Vendors
- OpenAI
- Products
- Forge
- Organizations
- Shield
- AI models
- GPT-6 Astra
From the original article
5 min read at openai.comShield uses OpenAI to help IT technicians hand off work in legacy portals. Its Forge agents navigate systems so technicians can focus on issues needing their judgment.
openai.com
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