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AI agents are flooding public services with new requests

Researcher documents 'agentic flooding' across 84 cases in 11 jurisdictions as AI tools drive surging complaint volumes at public services worldwide.

TechCrunch covers researcher Chris Schmitz's paper documenting 'agentic flooding' across 84 potential cases in 11 jurisdictions, where AI tools drive surges in filings to public services. UK housing ombudsman complaints rose from 2,600 in 2022 to over 7,000, and CFPB complaints grew fivefold over the same period, with similar jumps in Brazilian and German petitions. The paper, set for presentation at the AI Ethics and Society conference, argues most new filings are legitimate claims previously blocked by administrative burden, and its dataset is publicly released.

TechCrunch · AI · 5d agoAI research