AI agents are flooding public services with new requests
Researcher documents 'agentic flooding' across 84 cases in 11 jurisdictions as AI tools drive surging complaint volumes at public services worldwide.
TechCrunch covers researcher Chris Schmitz's paper documenting 'agentic flooding' across 84 potential cases in 11 jurisdictions, where AI tools drive surges in filings to public services. UK housing ombudsman complaints rose from 2,600 in 2022 to over 7,000, and CFPB complaints grew fivefold over the same period, with similar jumps in Brazilian and German petitions. The paper, set for presentation at the AI Ethics and Society conference, argues most new filings are legitimate claims previously blocked by administrative burden, and its dataset is publicly released.
- UK housing ombudsman complaints rose from 2,600 in 2022 to over 7,000; CFPB complaints grew fivefold
- Paper covers 84 potential flooding cases across 11 jurisdictions; growth shows no sign of slowing
- Author argues most new filings are legitimate claims previously blocked by administrative burden
- Dataset released publicly ahead of the AI Ethics and Society conference presentation
- Organizations
- CFPB
From the original article
3 min read at techcrunch.com
“The vast majority of cases we find are people who are entitled to claim for something, claiming for that thing,” the researcher told TechCrunch.
By Russell Brandom · techcrunch.com
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