Fake IT help desk calls led to remote access and VYPR ransomware
Cisco Talos says callers often knew only names and emails, and one Quick Assist session ended in ransomware.
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Stories tagged #help-desk
TransUnion says most digital fraud hits after accounts exist
The firm says account login was 53% of suspected digital fraud in the first half of 2026.
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Scattered Spider uses help-desk calls to bypass MFA
Flare says a help-desk call alone does not prove the group, and CISA urges phishing-resistant MFA.
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Social Engineering Detection Moves Into the Live Conversation
Netarx launches live-conversation detection that rates callers green, amber, or red to catch deepfake social engineering.
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MFA's Weakest Link: Account Recovery Is the New Attack Path
Help desk account recovery is increasingly the weakest link in MFA-protected identities, as Scattered Spider's impersonation-driven Marks & Spencer attack demonstrated.
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