Bill Gates tries to install MovieMaker (2003)
A newly surfaced 2003 internal email shows Bill Gates criticizing Microsoft.com's download flow, Windows Update, and overall Windows usability.
The January 15, 2003 email from Bill Gates to Jim Allchin details his failed attempts to install Movie Maker, citing repeated timeouts, a confusing download page, and a 17 MB Windows Update download with forced reboot. Gates called the experience a 'systematic degradation' of Windows usability and trashed the cluttered add/remove programs list. The newsletter publishes internal tech industry emails that have surfaced in public records.