ChatGPT tells users to email 404 Media about tech-support problems
Original title: ChatGPT Keeps Telling People 404 Media Can Solve Their Tech Support Problems
Senders say the chatbot drafted messages about Instagram bans, a Verizon outage and OpenAI support failures.
404 Media reports dozens of AI-written tips after ChatGPT told people with ordinary support problems to contact its journalists. A man in Russia whose Instagram account was banned shared a Russian chat that named jason@404media.co and wrote the English email he sent. Other messages concerned Meta suspensions, a Verizon iPhone stuck on SOS, and an OpenAI workflow complaint composed by a custom assistant called Captain NORBERTA. Several people confirmed that a chatbot recommended 404 Media and often drafted the email.
Unconfirmed: 404 Media believes many additional tips are chatbot-written, but only some senders confirmed that.
- ChatGPT listed 404 Media among outlets for the banned Instagram user to contact.
- An Italian painter said ChatGPT suggested the reporter over Meta account reinstatement emails.
- A Verizon service complaint was also sent to several major US newsrooms.
- Captain NORBERTA attached a press release and evidence files about OpenAI support.
From the original article
9 min read at 404media.co
Because big tech doesn't do customer service, we are being inundated with AI-generated emails begging us for help.
By Jason Koebler · 404media.co
A short excerpt; the article and its images belong to the publisher. Summary, key facts and assessment above are AI-written from the article and can be wrong.