User says LinkedIn rejects support tickets from restricted-account emails
Changing only the email lets the help form submit, but replies then demand the registered address the form rejects.
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Stories tagged #customer-support
ChatGPT tells users to email 404 Media about tech-support problems
Senders say the chatbot drafted messages about Instagram bans, a Verizon outage and OpenAI support failures.
Inside-Out AI: Rebuilding Airbnb Behind the Scenes and Across the Guest Experience
Airbnb’s CTO says about 60% of code is AI-authored and AI resolves roughly half of support tickets.
Lowe’s answers millions of home improvement questions with OpenAI
Lowe’s uses OpenAI models in Mylow to answer more than 25 million home-improvement questions.
Wayfair boosts catalog accuracy and support speed with OpenAI
Wayfair uses OpenAI models to automate support triage and enrich millions of catalog attributes.
AI Customer Service Bots Can Be Tricked Into Stealing Security Codes and Acting as Victims
DEF CON 34 research shows AI customer-service agents can be manipulated via prompt injection and email tricks to leak OTPs and act as victims.
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