Singapore Airlines adopts OpenAI for Kris support and travel tools
The airline reports Kris CSAT doubled, handling time fell about 10%, and Flight Recommender users grew nearly 3x.
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Stories tagged #customer-service
ALTK-Evolve tops τ²-bench customer-service tasks without a frontier model
IBM Research credits learned memory, not a frontier model, for the τ²-bench customer-service result.
Grupo Boticário says agents resolve up to 80% of reseller requests
The company says the platform lets its sales force spend more time in an advisory role.
Ringg’s AI agents resolve up to 65% of customer calls with OpenAI
Ringg customer-service agents built on OpenAI models resolve up to 65 percent of calls.