Meta's Muse can now call US businesses for paying subscribers
Original title: Meta's Muse now calls businesses for you, but many companies might just hang up on the AI
Wang says the agent has more than 10 million users and will soon get a free email address.
Meta's AI agent Muse can place phone calls to US businesses for all paying subscribers after a September test. The agent is described as handling calls to cable companies, the DMV, and restaurants, including time on hold and phone menus. Google's Gemini, startup Instinct, and xAI's Grok Bot can already place calls, while OpenAI's ChatGPT Dots and Anthropic's Claude Duet cannot. Meta temporarily tested human operators in September because many businesses hang up when they detect an AI.
Unconfirmed: The more-than-10-million-user figure is Alexandr Wang's claim, not independently confirmed.
- The calling feature was tested in September and is now open to paying US subscribers.
- Meta briefly used human operators after businesses hung up once they detected AI.
- Gemini, Instinct, and Grok Bot can place calls; ChatGPT Dots and Claude Duet cannot.
- On Google Duplex's launch, about one in four calls was handled by a human.
- Vendors
- Meta
- Products
- Muse
- Countries
- United States
From the original article
1 min read at the-decoder.comMeta's AI agent Muse can now call businesses on behalf of paying US subscribers, handling everything from cable providers to restaurants. The agent already has over 10 million users, according to Meta's AI chief Alexandr Wang. Google Gemini, Instinct, and xAI's Grok Bot offer the same feature, but many businesses hang up as soon as they detect an AI on the line.
By Maximilian Schreiner · the-decoder.com
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