U.S. CISA adds SimpleHelp flaw to its Known Exploited Vulnerabilities catalog
Vulnerabilities mentionedAll →
| CVE | Vulnerability | CVSS | EPSS | Flags | Affected | Exposure | Published |
|---|---|---|---|---|---|---|---|
| CVE-2024-57726 | Missing-Authorization Privilege Escalation in SimpleHelp Remote Support <= 5.5.7 SimpleHelp remote support software versions 5.5.7 and earlier contain a missing-authorization flaw (CWE-862) that lets low-privileged technicians create API keys with excessive permissions. A network attacker holding only a technician-level account can mint such an over-privileged API key and use it to escalate to the SimpleHelp server admin role, with no user interaction required (CVSS 3.1 score 9.9, scope changed). Successful exploitation yields full administrative control of the SimpleHelp server, the remote-access/RMM platform support staff use to reach endpoints, which can also expose downstream customer environments when the server is run by an MSP. Any organization running SimpleHelp 5.5.7 or earlier is affected, with MSPs at particular risk given their downstream reach. The flaw is confirmed exploited in the wild: it was added to CISA KEV on 2026-04-24 with known ransomware use, carries a 66.6% EPSS score (99th percentile), and public reporting describes ransomware operators chaining SimpleHelp flaws in double-extortion attacks against an MSP and its customers. Do: Upgrade SimpleHelp to the latest vendor release newer than 5.5.7 and apply vendor mitigation guidance; federal agencies must meet BOD 22-01 requirements or discontinue use. Audit existing API keys (especially those created by technician accounts) for excessive permissions, review audit logs for unexpected key creation or admin activity, and restrict internet exposure of SimpleHelp servers. Organizations whose MSP uses SimpleHelp should confirm the MSP's instance is patched before trusting remote sessions. | 9.9 group max | 67% | KEV ransomware |
| moderatelow thousands of exposed self-hosted SimpleHelp server deployments (est.), amplified to many downstream endpoints where instances are run by MSPs |
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Pierluigi Paganini
February 14, 2025
U.S. Cybersecurity and Infrastructure Security Agency (CISA) adds SimpleHelp vulnerability to its Known Exploited Vulnerabilities catalog.
The U.S. Cybersecurity and Infrastructure Security Agency (CISA) added a SimpleHelp vulnerability, tracked as CVE-2024-57727, to its Known Exploited Vulnerabilities (KEV) catalog.
At the end of January, Horizon3 researchers discovered three vulnerabilities, tracked as CVE-2024-57726, CVE-2024-57727, and CVE-2024-57728, that could be used to compromise a SimpleHelp server, as well as clients machines being managed by SimpleHelp.
The first vulnerability, CVE-2024-57727 (CVSS score of 7.5), is an unauthenticated path traversal issue allowing attackers to download arbitrary files from the server. This includes sensitive data like the serverconfig.xml file, which contains hashed admin and technician passwords, LDAP credentials, and other secrets, all encrypted with a hardcoded key.
On Jan. 6, 2025: Horizon3.I reported the issue to SimpleHelp, which released patch version 5.3.9 on Jan. 13, 2025.
Researchers from security firm Arctic Wolf now report that an ongoing campaign is targeting SimpleHelp servers. According to the experts, the attacks are allegedly exploiting the above vulnerabilities and began a week after their public disclosure.
Attackers could download files, upload files with admin privileges, and escalate their access to an administrative level on vulnerable servers.
“On 22 January 2025, Arctic Wolf began observing a campaign involving unauthorised access to devices running SimpleHelp RMM software as an initial access vector. Roughly a week prior to the emergence of this campaign, several vulnerabilities had been publicly disclosed in SimpleHelp by Horizon3 (CVE-2024-57726, CVE-2024-57727, and CVE-2024-57728).” reads the report published by Artic Wolf. “If a threat actor chains these vulnerabilities together and gains administrative access to a SimpleHelp server, they could theoretically use it to compromise devices running the SimpleHelp client software.”
According to Arctic Wolf, SimpleHelp’s Remote Access.exe was running before the compromise, likely from a past support session. The first sign of intrusion was communication with an unapproved SimpleHelp server. Attackers attempted to gather account and domain details via cmd.exe using tools like net and nltest but failed to act further as the session was terminated early.
To minimize risks, the experts recommend uninstalling unused SimpleHelp client software from past support sessions, rotating passwords for admin and technician accounts, and restricting IP logins on SimpleHelp servers.
The Shadowserver Foundation reported they have seen 580 vulnerable instances exposed online, mainly in the United States and UK.
According to Binding Operational Directive (BOD) 22-01: Reducing the Significant Risk of Known Exploited Vulnerabilities, FCEB agencies have to address the identified vulnerabilities by the due date to protect their networks against attacks exploiting the flaws in the catalog.
Experts also recommend private organizations review the Catalog and address the vulnerabilities in their infrastructure.
CISA orders federal agencies to fix this vulnerability by March 6, 2025.
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