CVE-2024-57726

SimpleHelp remote support software versions 5.5.7 and earlier contain a missing-authorization flaw (CWE-862) that lets low-privileged technicians create API keys with excessive permissions. A network attacker holding only a technician-level account can mint such an over-privileged API key and use it to escalate to the SimpleHelp server admin role, with no user interaction required (CVSS 3.1 score 9.9, scope changed). Successful exploitation yields full administrative control of the SimpleHelp server, the remote-access/RMM platform support staff use to reach endpoints, which can also expose downstream customer environments when the server is run by an MSP. Any organization running SimpleHelp 5.5.7 or earlier is affected, with MSPs at particular risk given their downstream reach. The flaw is confirmed exploited in the wild: it was added to CISA KEV on 2026-04-24 with known ransomware use, carries a 66.6% EPSS score (99th percentile), and public reporting describes ransomware operators chaining SimpleHelp flaws in double-extortion attacks against an MSP and its customers.

What to do: Upgrade SimpleHelp to the latest vendor release newer than 5.5.7 and apply vendor mitigation guidance; federal agencies must meet BOD 22-01 requirements or discontinue use. Audit existing API keys (especially those created by technician accounts) for excessive permissions, review audit logs for unexpected key creation or admin activity, and restrict internet exposure of SimpleHelp servers. Organizations whose MSP uses SimpleHelp should confirm the MSP's instance is patched before trusting remote sessions.