Search: “customer-support”

CenterPoint Energy Confirms Data Breach Exposing Customers’ Personal Information

CenterPoint Energy confirmed an unauthorized third party accessed customer personal data via an external system, disclosed in an SEC Form 8-K filing.

CenterPoint Energy disclosed in a September 14, 2026 Form 8-K that an unauthorized third party obtained personal information of some customers through one of the company's external systems. The company learned of the incident after an online post claimed possession of a customer dataset, then activated incident-response protocols and engaged external forensic specialists. Electric and gas delivery operations were unaffected and the company does not expect a material financial impact, though response, notification, and compliance costs are being incurred. The number of affected customers, data types, and threat actor remain undisclosed as the investigation continues.

GBHackers·updated 15:32 UTC · 5h ago·first 11:40 UTC · 9h agoData breach 5 sources

When the Attacker Wears Your Logo: Detecting and Taking Down Impersonation at AI Speed

Cyble details how attackers use lookalike domains and cloned sites for brand impersonation scams and how AI-speed detection enables rapid takedowns.

Cyble describes the growing risk of digital impersonation, where attackers register lookalike domains, clone websites, create fake executive profiles, publish fraudulent job ads, and imitate customer-support accounts without ever breaching the legitimate organization. The goal is to borrow a trusted brand's credibility to make scams look legitimate, with particular risk for professional services, financial, legal, and consulting firms. The piece outlines AI-assisted approaches for detecting and taking down impersonation infrastructure quickly.

Cyble·Aug 19, 14:01 UTC · 28d agoPhishing & fraud

Lner Supply Chain Attack Customer

LNER reportedly suffered a supply chain cyberattack affecting customer data, according to the Infosecurity Magazine headline.

The Infosecurity Magazine headline indicates a supply chain attack affected UK rail operator London North Eastern Railway (LNER) and its customers. No article text was available, so the scope, data types and third party involved are unconfirmed.

Infosecurity Magazine·Aug 16, 00:00 UTC · Aug 16, 2026Data breach

‘Now We Can Know Everything and Do Anything,’ Jensen Huang Says at Dreamforce

Salesforce unveiled Koa, its first CRM reasoning model post-trained on NVIDIA Nemotron 3 Super, announced during Jensen Huang's Dreamforce keynote.

At Salesforce Dreamforce, NVIDIA CEO Jensen Huang joined Marc Benioff onstage as Salesforce announced Koa, its first CRM reasoning model, post-trained from NVIDIA Nemotron 3 Super using NeMo RL, NeMo Gym, and NeMo AutoModel. Koa was fine-tuned on a proprietary synthetic dataset drawn from nearly three decades of enterprise CRM deployments across 14+ industries, with no customer data used in training or inference. On Salesforce's CRM Bench of real-world tasks, Koa matches or exceeds leading model performance on CRM actions with 3x fewer errors. Koa already powers an employee agent in Slack, enters customer pilots in October with Formula 1, UChicago Medicine, Baxter Credit Union, 1-800Accountant, Engine, and Xero, and reaches general availability in Winter 2026 in U.S. regions.

NVIDIA Blog·Sep 15, 22:24 UTC · 22h agoAI industry

AI Customer Service Bots Can Be Tricked Into Stealing Security Codes and Acting as Victims

DEF CON 34 research shows AI customer-service agents can be manipulated via prompt injection and email tricks to leak OTPs and act as victims.

Inti De Ceukelaire, presenting at Bug Bounty Village during DEF CON 34, demonstrated attacks against AI-powered customer service bots with access to customer profiles, billing data, support inboxes, and refund tools. Techniques include transcript-based phishing from trusted support addresses, From-header identity confusion, email normalization abuse to bypass OTP rate limits, and knowledge-base poisoning via RAG crawlers. He recommends separating untrusted content from system prompts, session-bound authentication, consistent email normalization, server-side tool validation, and least-privilege permissions for AI agents.

Cyber Security News·Sep 8, 08:50 UTC · 8d agoAI safety & security

SafePal Hardware Wallet Maker Says Flaw Exposed Data of Nearly 40,000 Customers

SafePal disclosed an order-tracking plug-in authorization flaw exposing names, emails, addresses and purchase details of 39,798 hardware wallet customers; no wallet credentials affected.

Hardware wallet maker SafePal disclosed that an authorization flaw in an order-tracking plug-in exposed names, email addresses, shipping addresses, phone numbers and purchase details of approximately 39,798 customers. No seed phrases, private keys, wallet credentials or financial information were exposed, and SafePal found no evidence of wallet or fund compromise. A separate configuration error left a data-cleanup process broken between September 2025 and April 2026, extending the affected order window back to March 2025. A threat actor has advertised a matching dataset on a cybercrime forum, and the company has fixed the flaw, cut data retention to 90 days, purged affected records, engaged third-party validators and taken down over 30 phishing sites.

The Hacker News·Aug 18, 09:10 UTC · 29d agoData breach in the wild

Virgin Atlantic sharpens customer journeys with ChatGPT Work

Virgin Atlantic uses ChatGPT Work to accelerate research, planning, and customer-journey decisions.

OpenAI published a customer story on Virgin Atlantic adopting ChatGPT Work. The airline uses it to accelerate research, product planning, and decision-making, and to connect signals across the customer journey. This is promotional case-study content.

OpenAI News·Aug 10, 00:00 UTC · Aug 10, 2026AI industry

Meet Redis LangCache: A Managed Semantic Cache That Cuts LLM API Costs by Up to 90% and Returns Cache Hits Up to 15x Faster

Redis launches LangCache, a managed semantic cache matching LLM prompts by meaning, cutting API costs up to 90% and returning hits up to 15x faster.

Redis LangCache is a fully managed semantic caching service in public preview on Redis Cloud, accessed via a REST API with Python and JavaScript SDKs. It embeds incoming prompts, vector-searches stored entries, and returns a cached response when similarity clears a configured threshold, skipping the LLM call entirely. Redis claims up to 90% cost savings and up to 15x faster cache hits; a demo run showed 0.37 seconds versus 2.232 seconds direct inference (about 6x) with zero LLM tokens. Customer Mangoes.ai reports a 70% hit rate, 70% lower LLM spend, and 4x faster responses on a patient-care voice app.

MarkTechPost·Sep 10, 22:34 UTC · 5d agoAI tools & infra1

AT&T store worker gets 16 months inside for SIM-swap side hustle

Former AT&T store worker Kenneth Carter sentenced to 16 months for SIM-swapping customers for cybercriminals.

Kenneth Carter, 44, a former AT&T retail employee in Portland, Oregon, used his internal system access to perform SIM swaps on customers' phone numbers for cybercriminals. The swaps allowed criminals to intercept authentication codes and raid victims' bank accounts. Carter was sentenced to 16 months in federal prison.

DataBreaches.net·Sep 13, 14:50 UTC · 3d agoPolicy & legal1· 1 read

Lovable CTO: The Future of SaaS Is Apps That Agents Can Use

Lovable pivots from app building to exposing app functions as agent-callable capabilities via hosted MCP servers, raising a $400M Series C at a $13.3B valuation.

Lovable CTO Fabian Hedin outlined a strategy of turning published applications into agent-accessible capabilities by exposing selected functions as tools through a hosted MCP server, usable from ChatGPT, Claude, and other MCP-compatible clients. The company reports surpassing a $500M annualized revenue run rate, more than 60 million projects created, over 900 million monthly visits to Lovable-built apps, and usage by employees at nearly two-thirds of the Fortune 500. Menlo Ventures led a $400M Series C this month alongside EQT's Scaleup Europe Fund, valuing the company at $13.3 billion. Lovable evolved from the open-source GPT Engineer tool, became a commercial product in November 2024, and now competes with platforms like Vercel in AI-generated software hosting.

Latent Space·Aug 26, 16:16 UTC · 21d agoAI industry

Communicating Under Pressure: Best Practices for Service Providers

CISA, FBI, and international partners issued guidance on crisis communications for service providers during IT and OT outages, emphasizing clarity, transparency, and backup channels.

CISA, the FBI, and international partners published guidance on planning and executing clear, timely, audience-appropriate communications during IT and OT service outages, whether caused by cyber threat actors, human error, or natural hazards. The guidance stresses clarity, accountability, and transparency, and warns that outages at one organization can cascade across interconnected systems. It recommends critical infrastructure owners assume telecommunications may be unreliable and integrate backup communication methods into crisis plans, and points to CISA's CI Fortify initiative for OT isolation and recovery resources.

CISA Advisories·Sep 2, 12:00 UTC · 14d agoAdvisory

Meta debuts its Muse AI agent. Will consumers trust it?

Meta launched Muse, a consumer AI agent powered by Muse Spark that connects to users' apps to execute tasks like emailing, booking travel, and payments.

Meta introduced Muse, a personal AI agent for US users that connects to email, calendars, payments, shopping, and other services to execute tasks such as booking travel, lowering bills, and completing purchases via Link by Stripe. The agent runs in a dedicated Muse Secure VM with a separate Sentinel agent kept apart at the system level, and Meta claims it cannot see passwords or payment data and does not share conversations with ad systems. Muse is free to start, with Power ($20/month) and Maximum ($100/month) subscription tiers, and is available on the web, iOS, Android, and WhatsApp, with Meta AI glasses support planned. The launch follows Meta's $18 billion multistate consumer-harms settlement and comes as rivals like Gemini Spark and Claude Cowork push agentic AI.

TechCrunch · AI·Sep 8, 19:00 UTC · 8d agoAI industry 3 sources1

Tajin Group: Guarantee Marketplace Vendor Involved in Phishing and Chinese Money Laundering Group

Recorded Future details Tajin Group, a Chinese-speaking vendor on Telegram guarantee marketplaces running phishing, carding, and money laundering operations targeting Chinese banks.

Insikt Group analyzed Tajin Group, a Chinese-speaking threat actor operating on Telegram-based guarantee marketplaces Dabai Guarantee and, since May 2026, Xinbi Guarantee. The group conducts phishing, payment card theft, and money laundering targeting mainland Chinese citizens and banks, testing stolen cards from twelve countries on platforms like CCAvenue and Geidea. Operators bought and sold at least 100 Telegram usernames and anonymous virtual numbers via Fragment Market to strengthen OPSEC, linking multiple usernames to single Telegram accounts. Recorded Future warns Tajin Group's TTPs are likely to be replicated by other vendors on Chinese-language guarantee marketplaces at global scale.

Recorded Future·Sep 15, 00:00 UTC · 1d agoThreat actor

Fake Apple Support AI Calls Target Stolen-Device Owners for Passcodes and 2FA Codes

SOCRadar details AnonyMousKIT, a phishing-as-a-service platform using AI voice agents posing as Apple Support to steal passcodes and 2FA codes.

SOCRadar's Threat Research Unit documented AnonyMousKIT, a credit-metered phishing-as-a-service platform that strips Activation Lock from stolen Apple devices across email, SMS, WhatsApp, recorded calls and AI voice agents. The 'Alice from Apple Support' personas request the device passcode, Apple ID credentials and a live 2FA code, with lures citing the handset's model identifier and live Find My status. Of 200 recovered AI calls made between August 31, 2025 and May 30, 2026, 179 targeted Brazil, and the calls cost $19.24 total via voice platform Vapi. Exposed log paths revealed 30 kit installations on 42 domains and 6,092 send attempts family-wide between March and July 2026.

The Hacker News·Aug 26, 05:49 UTC · 21d agoPhishing & fraud

Dutch retailer De Bijenkorf warns customer data may be exposed after cyber incident

The Record·Aug 5, 15:44 UTC · Aug 5, 2026Ransomware

Revolut gave customer IDs and financial data to a government impostor

Revolut handed customer IDs, selfies, and financial records to criminals using a legitimate government agency email domain.

Revolut acknowledged disclosing sensitive customer records after accepting fraudulent information requests sent from an email address on a legitimate government agency domain, describing it as an external impersonation scam rather than a system intrusion. The London-based fintech, which serves more than 80 million customers globally, says customer funds were not affected and only a 'very limited' number of customers were impacted. Disclosed data includes identity and contact information, copies of passports and driver's licenses, verification selfies, account statements, and transaction histories. Revolut blocked the sending address and notified the relevant agency, law enforcement, data protection authorities, and financial regulators.

Malwarebytes Labs·Sep 14, 11:15 UTC · 2d agoData breach

Shipt becomes the latest delivery app with an AI shopping assistant

Target-owned delivery platform Shipt launched Ask Shipt, an AI shopping assistant that turns prompts and dish photos into ready-to-buy carts.

Shipt, the same-day delivery platform owned by Target, announced Ask Shipt, an AI assistant that converts text prompts, budget constraints, and uploaded dish photos into customized shopping carts. It follows similar 2026 launches from Instacart (Clementine), Uber Eats, and DoorDash. Target.com has separately added AI features such as photo search and review summaries. The tool is available now in the Shipt app and on Shipt.com.

TechCrunch · AI·Sep 9, 14:51 UTC · 7d agoAI industry

Trezor Supply Chain Breach Now Impacts 81,000 Customers

Trezor says a breach at shipping partner ShipMonk exposed data of 81,000 customers, 67,000 more than first reported, including orders back to 2019.

Trezor's September 4 update revealed that stolen ShipMonk data also included order data from November 2019 to August 2021, expanding the incident beyond the May 10 to August 8, 2026 window disclosed on August 13, and raising affected customers to 81,000, a 479% increase over the original estimate. Exposed fields include names, emails, phone numbers, shipping addresses, and order numbers; no wallet credentials or recovery seed data were reported stolen. Trezor blamed ShipMonk for retaining data despite repeated written deletion assurances, is considering legal action, and warned customers of heightened phishing, scam calls, and physical security risks.

Infosecurity Magazine·Sep 8, 09:08 UTC · 8d agoData breach1

BGP Role model: tracking the adoption of RFC 9234

Cloudflare measured RFC 9234 adoption, finding BGP Role deployment growing but two Tier 1 networks unexpectedly stripping the Only to Customer attribute.

Cloudflare analyzed adoption of RFC 9234, which introduces BGP Roles and the Only to Customer (OTC) attribute allowing routers to reject route leaks on their own. The measurement study assessed who has deployed the mechanism in the global routing table. It found two Tier 1 networks unexpectedly stripping OTC attributes, which could undermine leak protection.

Cloudflare Blog·Aug 18, 15:21 UTC · 29d agoResearch

Logistics Giant Ceva Suffers Data Breach Impacting European Clients

Ceva Logistics suffers a supply chain attack and data breach with a large blast radius impacting European clients.

Ceva Logistics, a major global logistics provider, suffered a data breach impacting its European clients. The incident appears to be a supply chain attack with a large potential blast radius affecting downstream customers. Details on compromised data volumes and the initial intrusion vector remain limited.

Infosecurity Magazine·Aug 11, 10:45 UTC · Aug 11, 2026Data breach

Muse can shop, write emails, and negotiate prices for users, all through WhatsApp

Meta launched Muse, a WhatsApp-controlled agent running on an isolated VM with a Sentinel gatekeeper, able to shop, email, book travel, and negotiate.

Meta introduced Muse, an autonomous agent controlled through WhatsApp that runs on its own cloud virtual machine, plans multi-step tasks, browses, fills forms, and negotiates on users' behalf. Payments run through Stripe's Link using one-time cards, which Meta calls the first AI agent covered by Link's purchase protection, with Shop Pay and 1Password integration planned. A second agent, Sentinel, gates all Muse network access and holds credentials, and a Muse Confidential VM with user-held encryption keys is planned later this year. Muse's model reportedly scored 44-48 on Artificial Analysis Intelligence Index v4.3, up from 31 for Muse Spark in April, near GPT-5.6 Sol's 47; it launches first in the US on iOS and Android.

The Decoder·updated Sep 12, 20:00 UTC · 4d ago·first Sep 10, 12:27 UTC · 6d agoAI industry 10 sources1

LiteLLM Supply-Chain Attack - Technology, Banking and Healthcare the Most Affected

TeamPCP planted the SANDCLOCK credential stealer in LiteLLM PyPI releases, exposing credentials across 2,038 repositories at 898 organizations including Microsoft and NVIDIA.

Threat actor TeamPCP compromised LiteLLM maintainer credentials and published malicious versions 1.82.7 and 1.82.8 to PyPI around March 2026, creating an exposure window of several months. The SANDCLOCK credential stealer exposed full credential sets across 898 GitHub owners and 2,038 repositories, including Microsoft, Azure, IBM, NVIDIA, PayPal, Deloitte, Bosch, and S&P Global. Stolen material includes GitHub CI/CD identities, AWS/GCP/Firebase credentials, SSH keys, Kubernetes secrets, and OpenAI and Anthropic API keys; Resecurity acquired a 150GB archive with 2,146 credential records. Technology, banking/finance, and healthcare organizations are the most affected sectors, and victims must rotate all exposed credentials.

Security Affairs·Aug 17, 17:09 UTC · Aug 17, 2026Malware in the wild

Closing the Blind Spot: Securing Personal Repositories in the Software Supply Chain

Wiz highlights personal developer repositories as a supply chain blind spot leaking corporate secrets, offering correlation-based risk validation and remediation.

Wiz argues that developers' personal code repositories are a blind spot in software supply chain security where corporate secrets quietly escape. The company describes an approach that correlates personal repositories to specific developers, validates the actual risk, and drives remediation. No specific incident or vulnerability is disclosed in the announcement.

Wiz Blog·Aug 13, 13:48 UTC · Aug 13, 2026Tools2

Trezor data breach impact now reaches 81,000 customers

Trezor's ShipMonk breach now affects 81,000 customers, adding 67,000 US customers after Metabase exploitation by ShinyHunters-linked attackers.

Trezor expanded its August 13 breach disclosure, saying the incident at shipping partner ShipMonk now affects 81,000 customers, with 67,000 additional US customers who ordered between November 2019 and August 2021 exposed. Attackers exploited a Metabase SQL injection zero-day to access ShipMonk's systems, exposing names, emails, phone numbers, shipping addresses, and order numbers; ShipMonk reportedly received extortion emails from the ShinyHunters gang. Trezor's own systems and devices were not compromised, and affected users are warned of phishing and scams. The broader Metabase campaign also hit Tally and Framework.

BleepingComputer·Sep 7, 12:16 UTC · 9d agoData breach in the wild

Telus Warns Customers of Account Breaches

Telus warns customers that attackers used compromised credentials to access accounts and personal data between February 2025 and June 2026.

Telus, one of Canada's largest telecom providers, is notifying customers that attackers accessed consumer telecom accounts using compromised credentials between February 2025 and June 2026. Exposed data includes names, account numbers, phone numbers, billing addresses, email addresses, partial payment card numbers, subscription details, and payment history. The stolen information was used to push customers toward competitors and to make unauthorized service changes; the number of affected accounts is undisclosed. Telus reset credentials, added enhanced monitoring, notified Vancouver police, and offered identity theft protection; the incident may be credential stuffing and follows a ShinyHunters-claimed breach of subsidiary Telus Digital.

SecurityWeek·Sep 14, 09:56 UTC · 2d agoData breach in the wild

Trezor customers hit with phishing calls and letters after shipping-partner breach

A breach at shipping partner ShipMonk exposed data for about 67,000 additional US Trezor customers, who now face phishing calls and QR scam letters.

SatoshiLabs, maker of Trezor hardware wallets, confirmed the August 2026 ShipMonk breach exposed names, emails, phone numbers, and shipping addresses for roughly 67,000 US customers who ordered between November 2019 and August 2021, on top of 3,889 customers affected initially. ShipMonk attributed the intrusion to attackers exploiting an SQLi zero-day in Metabase's Cloud SaaS platform and retained data past the 90-day deletion requirement. Trezor's own systems were not compromised; customers are reporting phishing calls and QR-code phishing delivered via physical letters.

Help Net Security·Sep 8, 11:30 UTC · 8d agoData breach